My endpoint (client workstation) is infected with a virus or malware

ESET North America Support » Business & Enterprise (Server Product) Support » My system is infected with a virus or malware...

You might want to try this:

If you know what type of malware is present on your system, the Knowledgebase articles below contain instructions to clean the most common types of malware:

Best practices to protect against Filecoder (ransomware) malware

My computer has a virus—what should I do? (Preliminary malware troubleshooting)

Stand-alone malware removal tools

My ESET product detected a virus but cannot clean or delete it

Submit a virus, website or potential false positive sample to the ESET lab

Potentially unwanted applications

What is a potentially unwanted application?

Scan and remove Potentially Unwanted Applications (PUAs) using ESET endpoint products (7.x and later)

Scan and remove Potentially Unwanted Applications (PUAs) using ESET Security Management Center (7.x)

Thanks, this solved my issue Contact Technical Support