If you know what type of malware is present on your system, the Knowledgebase articles below contain instructions to clean the most common types of malware:
Best practices to protect against Filecoder (ransomware) malware
My computer has a virus—what should I do? (Preliminary malware troubleshooting)
Stand-alone malware removal tools
My ESET product detected a virus but cannot clean or delete it
Submit a virus, website or potential false positive sample to the ESET lab
Potentially unwanted applications
What is a potentially unwanted application?
Scan and remove Potentially Unwanted Applications (PUAs) using ESET Security Management Center (7.x)
Scan and remove Potentially Unwanted Applications (PUAs) using ESET Remote Administrator (6.x)
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