"Modules update failed" or "Virus signature database update failed"

ESET Support » Home User Support » "Modules update failed" or other...

You might want to try this:

Click Update → Check for updates in your ESET product.
If the update fails, proceed to the next step until you are able to update.

Make sure you are using the latest version of your ESET product: Upgrade ESET Windows home products to the latest version

Re-enter your ESET-issued Username, Password, or License Key: Activate my ESET Windows home product using a Username, Password, or License Key.

Verify that your license has not expired

Clear the update cache to resolve product update errors

If you are still not able to update:

Troubleshooting for "Modules update failed" message (formerly "Virus signature database update failed")

Need help updating your Mac or Android product?

No problem, click the appropriate Knowledgebase article below to view instructions for your device:

Error downloading file and cannot update virus signature database in ESET Cyber Security or ESET Cyber Security Pro

Update the detection modules in ESET Mobile Security for Android

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